SERVICES WE PROVIDE

RIOCOCO Lanka (Pvt) Ltd takes a modest approach, when providing the services to our clients. We treat our clients as long-term partners of our business. We empower our clients with the product knowledge and after service with our wide network of crop consultants. Our team is well experienced, who work around the client’s schedule and who take pride in the quality of their work. We complete the work in terms of timeliness, quality and cleanliness according to our clients’ requirements. We build rapport with our clients through regular communication and we put our client's needs ahead of our own. We focus on the solution, not the problem and we treat our customers and suppliers with fairness, loyalty and a sense of responsibility.

RIOCOCO Lanka (Pvt) Ltd takes a modest approach, when providing the services to our clients. These include:

24 X 7 CUSTOMER SUPPORT

 

Service with the replies to clients’ emails within 4 hours’ time.

PROVIDE REAL TIME PROGRESS DETAILS

 

Information about the production progress and images of the production in our factories in Sri Lanka.

ADVISORY SERVICES

 

Provide advisory services from our international group of consultants with the knowledge of GROWCOIR substrate cultivation, cultivation methods, irrigation, nutrient solutions, pH, EC, dry down issues and other crop- oriented advices.

EDUCATE GROWERS

 

Educate growers with GROWCOIR custom made and standard substrate mixes and ways of using them.

DIRECTLY DEALING WITH COMPLAINTS

 

Directly dealing with complaints as soon as we are notifying.

REAL TIME SHIPPING INFORMATION

 

Provide real time shipping information from the time they leave Sri Lanka until the time it reaches to our clients' greenhouses or warehouses.

VISITING THE PROJECT SITES

 

Visiting the project sites after the products are received and during growing and picking times or as necessary. Provide lab analysis reports of GROWCOIR substrate from a highly reputable SGS laboratory.

PERMITS AND CERTIFICATIONS

 

Help clients to obtain necessary permits and provide substrate certifications for crop validation purpose.

REFERENCE VISITS

 

Provide reference visits to new growers interested in using GROWCOIR

QUALITY INSPECTIONS

 

GROWCOIR provides quality inspections and audits.